Legal & Consumer Information

Mexico Real Estate Solutions is committed to providing clear, current and transparent information to buyers and sellers of real estate in Mexico.

This page provides important legal and consumer information regarding our real estate services, property advertising, pricing, privacy practices, complaints and consumer rights.

Comments, Questions, Complaints & Suggestions

MRES provides free and accessible channels for consumers to submit questions, requests, comments, complaints or suggestions.

Email: info@mexicorealestatesolutions.com
Telephone: +52 984 240 9221
In person: At our office during normal business hours
Online: Contact MRES online

Our regular hours of attention are 9:00 AM to 6:00 PM, Quintana Roo time.

The physical address listed above is also available for receiving formal notifications.

Personal information submitted through these channels will be handled in accordance with the MRES Privacy Notice.

Property Prices and Currency

Prices for residential real estate advertised by MRES are provided in Mexican pesos in accordance with applicable Mexican regulations.

Where a price is also shown in United States dollars or another foreign currency, that amount is provided as a reference for the convenience of international buyers.

Foreign-currency conversions are approximate and may fluctuate. The applicable exchange rate and final payment terms will be established in accordance with applicable Mexican law and the terms agreed to in the corresponding offer, contract and/or closing documents.

The current price, availability and payment terms for each property should be confirmed with MRES before entering into a transaction.

Payment Methods and Financing

Payment methods and payment plans vary by property, seller, developer and transaction. Available methods may include cash or wire transfer, bank financing, developer financing or seller financing, where applicable. The specific payment methods and payment schedule available for a property will be disclosed before the consumer enters into a binding agreement or makes a payment.

Credit Transactions: In transactions involving credit, the total price will be determined based on the variable amounts associated with the credit and applicable notarial expenses, which must be confirmed with the applicable provider, promoter, lender and/or notary.

Where financing is offered directly by a seller or developer, the applicable interest rate, total annual cost, commissions, insurance requirements and other financing terms will be disclosed where required and before the consumer enters into the applicable agreement.

MRES does not represent that financing is available for any property unless it is specifically stated in the property information or confirmed in writing.

PROFECO Contract Information

Residential real estate brokerage and commercialization in Mexico are subject to consumer-protection requirements under the Federal Consumer Protection Law and NOM-247-SE-2021.

Applicable contract information will be provided to the consumer before execution of any agreement.

Consumers may consult registered adhesion contracts through PROFECO’s Registro Público de Contratos de Adhesión (RPCA): Consult the PROFECO RPCA.

Property Information and Legal Status

MRES works to provide accurate and current information concerning every property it markets. Information may include, as applicable:

Ownership or authority to market the property
Property dimensions and construction information
Condominium regime information
Property taxes
HOA or condominium fees
Permits, licenses or authorizations
Services and utilities
Furnishings and equipment included in the sale
Known liens, encumbrances or other legal limitations
Payment terms and available financing

The legal status of each property is property-specific and should not be assumed from advertising alone.

Relevant ownership, title, lien and property documentation will be made available or verified as appropriate during the purchase process. The notary handling the transaction will perform the legal review required for transfer of title.

Any liens or encumbrances affecting transfer of ownership must be addressed in accordance with the transaction documents and applicable Mexican law before or at closing.

Property Images, Renderings and Furnishings

Photographs generally show the property and furnishings as they existed when the images were taken.

Unless specifically stated in the property description or purchase agreement, furniture, decorative items, appliances, artwork and personal property shown in photographs should not automatically be considered included in the sale.

Architectural renderings, staged images, plans and developer images are illustrative and may differ from the completed or delivered property.

The written terms of the applicable purchase agreement will determine what is included in the transaction.

Pre-Sale and New Development Images: Images used to market pre-sale properties and new developments may include architectural renderings, model units, staged interiors, amenity areas, landscaping, views, finishes or other illustrative representations supplied by the developer. Unless specifically identified as photographs of the actual unit being offered, such images are for illustrative purposes only and may not represent the exact unit, finishes, furnishings, views, dimensions or final completed condition of the property available for purchase. Buyers should rely on the applicable plans, specifications, inventory information and purchase agreement for the final details of the property being acquired.

Consumer Rights

Consumers purchasing residential real estate in Mexico have rights under the Ley Federal de Protección al Consumidor and NOM-247-SE-2021.

These include the right to:

Receive truthful, clear and current information about a property
Understand the relevant characteristics and condition of the property
Freely choose the property that suits their needs and budget
Receive written documentation governing applicable payments and contractual obligations
Receive a copy of applicable signed contracts
Receive what was offered and agreed to in the transaction
Have access to free and accessible channels for questions, complaints and suggestions
Have personal information handled in accordance with applicable privacy laws
Receive service without unlawful discrimination
Seek assistance or make complaints to the appropriate consumer-protection authorities
Freely choose the notary public handling the transfer, subject to applicable legal and financing requirements

Consumer Rights / Carta de Derechos:
View the official NOM-247 Consumer Rights / Carta de Derechos

Non-Discrimination Policy

MRES provides its real estate services without unlawful discrimination.

We do not deny or condition service on the basis of nationality, gender, disability, ethnic origin, religion, sexual orientation or other characteristics protected by applicable law.

All clients remain subject to legitimate legal, identification, financial, anti-money-laundering and transaction requirements applicable to real estate transactions in Mexico.

Privacy and Personal Information

MRES, S.A. de C.V. maintains a Privacy Notice describing the collection, use, protection and handling of personal information and the mechanisms available for exercising applicable privacy rights.

Privacy Notice: View the MRES Privacy Notice

Consumers may request additional information regarding the handling of their personal information by contacting MRES through the contact information provided on this page.

Important Transaction Information

Real estate transactions in Mexico may involve notarial fees, acquisition taxes, registration costs, trust or fideicomiso costs where applicable, financing costs and other expenses in addition to the agreed purchase price.

The particular costs applicable to a transaction depend upon the property, ownership structure, buyer, financing arrangements and other circumstances.

Buyers and sellers are encouraged to obtain independent legal, tax and financial advice appropriate to their individual circumstances.

Last updated: September 21, 2026