Privacy Policy

🇺🇸 Privacy Policy in English 🇲🇽 Aviso de Privacidad en Español

Last updated: September 21, 2026

Comprehensive Privacy Notice

In compliance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and other applicable legal provisions, MRES, S.A. de C.V., operating commercially as Mexico Real Estate Solutions (“MRES”), makes this Comprehensive Privacy Notice available to individuals whose personal data is collected or processed.

Identity and Address of the Data Controller

Data Controller: MRES, S.A. de C.V.
Trade Name: Mexico Real Estate Solutions
Address: Carr. Tulum-Playa del Carmen, Manzana 29, Local 1, Lote 11, Plan 3, Puerto Aventuras, Quintana Roo, Mexico, Postal Code 77733
Email: info@mexicorealestatesolutions.com
Telephone: +52 984 240 9221

MRES is responsible for the processing, use, protection, and, where applicable, transfer of personal data collected from clients, prospective clients, property owners, buyers, sellers, website users, and other individuals with whom MRES maintains a commercial or professional relationship.

Personal Data We May Collect

Depending on the relationship and services requested, MRES may collect and process the following categories of personal data:

  • Identification information: Name, signature, date of birth, nationality, marital status, official identification, CURP (Mexican Unique Population Registry Code), RFC (Mexican Federal Taxpayer Registry), immigration or residency status, and other information necessary to identify an individual.
  • Contact information: Address, email address, telephone numbers, WhatsApp contact details, and other contact information voluntarily provided.
  • Property and financial information: Information related to property ownership, property titles, real estate trusts, purchase and sale values, payment methods, financing, banking or escrow information, and other details necessary for a real estate transaction.
  • Tax and billing information: RFC, tax status certificates, tax address, and other information required for accounting or tax purposes.
  • Real estate transaction information: Property search preferences, properties of interest, offers, contracts, ownership documents, property tax records, condominium fees, due diligence documentation, and other information related to the marketing or acquisition of real estate.
  • Electronic and browsing information: IP address, device or browser type, pages visited, submitted forms, source of contact, cookies, and similar technologies when used by our website.

Sensitive Personal Data

MRES does not routinely request sensitive personal data through its website.

If the processing of sensitive personal data is exceptionally necessary for a legitimate purpose related to a transaction or to comply with a legal obligation, such information will be processed only to the extent necessary and in accordance with the consent and protection requirements established by applicable law.

Primary Purposes of Data Processing

Personal data may be used for purposes necessary to provide our services, including:

  • Responding to information requests, inquiries, and communications.
  • Identifying properties that may meet a client’s needs.
  • Coordinating property visits, tours, and presentations.
  • Providing real estate brokerage, promotion, and marketing services.
  • Preparing, administering, and following up on offers, contracts, letters of intent, listing agreements, and other documents related to real estate transactions.
  • Verifying or coordinating the review of information and documentation related to properties, owners, buyers, and sellers.
  • Coordinating processes with notaries, attorneys, escrow providers, financial institutions, developers, property managers, real estate agents, and other professionals involved in a transaction.
  • Complying with legal, regulatory, tax, consumer protection, client identification, and anti-money laundering obligations.
  • Issuing invoices, administering payments, and maintaining administrative, accounting, and contractual records.
  • Maintaining communication and follow-up related to requested services or real estate transactions.
  • Protecting the security, integrity, and operation of our systems, website, and records.

Secondary Purposes of Data Processing

We may also use certain contact information for secondary purposes that are not essential to providing our services, including:

  • Sending newsletters, property information, development updates, or real estate-related content.
  • Sending invitations, promotions, and commercial communications.
  • Requesting feedback about our services.
  • Conducting statistical and marketing analyses intended to improve our services and communications.

Individuals may request at any time that their personal data no longer be used for these secondary purposes by emailing info@mexicorealestatesolutions.com with the subject line “UNSUBSCRIBE FROM COMMUNICATIONS,” or by using the unsubscribe mechanism included in our communications when available.

Financial and Property Information

When the processing of financial or property-related personal data requires express consent under applicable law, MRES will obtain that consent before carrying out the corresponding processing, unless a legal exception applies.

Transfers and Disclosure of Personal Data

To provide our services and facilitate real estate transactions, MRES may disclose or transfer personal data, as necessary, to third parties legitimately involved in a transaction.

These parties may include public notaries, attorneys, escrow providers, financial institutions, trustees, developers, sellers, buyers, real estate agents, condominium administrators, and competent authorities.

Certain transfers may take place without additional consent when necessary to enter into or fulfill a contract in the individual’s interest, maintain or fulfill a legal relationship, comply with a legal obligation, exercise or defend a legal right, or when another exception established by law applies.

When a transfer requires the individual’s consent and does not fall within a legal exception, MRES will request that consent before carrying out the transfer.

Technology Providers and Platforms

MRES may use providers of technology services, web hosting, email, cloud storage, customer relationship management (CRM) systems, communication automation, digital analytics, and other services necessary to operate our business.

These providers may process personal data on behalf of MRES and will be subject to applicable obligations and protective measures.

Some of these providers may operate infrastructure outside Mexico. In such cases, MRES will seek to ensure that personal data is processed in accordance with the purposes described in this Privacy Notice and with appropriate contractual and security measures.

Cookies and Similar Technologies

The MRES website may use cookies and similar technologies to support website functionality, remember preferences, obtain statistical information, measure website performance, and understand how users interact with our pages and content.

Users may limit or block certain cookies through their browser settings. Disabling certain technologies may affect some website functions.

Limitation on the Use or Disclosure of Personal Data

Individuals may request limitations on the use or disclosure of their personal data by emailing info@mexicorealestatesolutions.com with the subject line “LIMITATION OF PERSONAL DATA USE,” clearly indicating the limitation requested.

Withdrawal of Consent

When the processing of personal data is based on an individual’s consent, that consent may be withdrawn at any time, without retroactive effect, by sending a request to info@mexicorealestatesolutions.com with the subject line “WITHDRAWAL OF CONSENT.”

Withdrawal of consent will not apply to processing that must continue due to a legal or contractual obligation or another exception established by applicable law.

ARCO Rights: Access, Rectification, Cancellation, and Opposition

Under Mexican law, individuals have the right to exercise their rights of Access, Rectification, Cancellation, and Opposition (ARCO) regarding their personal data.

To exercise any of these rights, individuals must send a request to info@mexicorealestatesolutions.com with the subject line “ARCO RIGHTS,” including:

  • The individual’s name and a means of receiving notifications.
  • Documentation establishing the individual’s identity and, where applicable, legal representation.
  • A clear description of the personal data related to the request.
  • The specific ARCO right being exercised and the action requested.
  • Any documents or information that may help locate the relevant personal data.

MRES will communicate its decision within the applicable legal period and, when a request is approved, will implement the corresponding action within the period established by applicable law.

Data Retention

MRES will retain personal data only for the period necessary to fulfill the purposes described in this Privacy Notice and for any additional periods required to comply with contractual, tax, accounting, regulatory, anti-money laundering, or other applicable legal obligations.

Once the applicable retention periods have ended, personal data will be blocked, deleted, or anonymized, as appropriate.

Data Security

MRES maintains reasonable administrative, technical, and physical safeguards to protect personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing, taking into account the nature of the information and the risks associated with its processing.

Minors

MRES services and website are not specifically directed toward minors, and MRES does not intentionally seek to collect personal data from minors through its website.

Changes to This Privacy Notice

MRES may modify or update this Privacy Notice to reflect changes in legislation, regulations, technology, or our personal data processing practices.

The current version will remain available at:

https://mexicorealestatesolutions.com/privacy-policy/

When a change is material and direct notification is reasonably necessary, MRES may communicate the update by email or another available contact method.

Contact for Privacy Matters

For questions, requests, limitations on data use, withdrawal of consent, or the exercise of ARCO rights, please contact:

MRES, S.A. de C.V.
Mexico Real Estate Solutions
Carr. Tulum-Playa del Carmen, Manzana 29, Local 1, Lote 11, Plan 3
Puerto Aventuras, Quintana Roo, Mexico, Postal Code 77733
Email: info@mexicorealestatesolutions.com
Telephone: +52 984 240 9221

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